tag:blogger.com,1999:blog-9643644.post4156372365539567101..comments2023-10-31T19:12:09.357+05:30Comments on Public Relations and Communicators Blog: Science of Apology in CommunicationsN.Chandramoulihttp://www.blogger.com/profile/08754432503923863750noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-9643644.post-52035383558438504522010-02-15T10:56:10.713+05:302010-02-15T10:56:10.713+05:30Managing Partner - I beg to differ here. Apology i...Managing Partner - I beg to differ here. Apology is a first block of rebuilding trust (even more so, when the brand is grounded in quality).<br /><br />of course, Toyota had to get its quality act together. However, it even got its image-act wrong. An apology done in the right manner would have gone a long way in showcasing the intent of Toyota.N.Chandramoulihttps://www.blogger.com/profile/08754432503923863750noreply@blogger.comtag:blogger.com,1999:blog-9643644.post-37676397416010576822010-02-14T22:07:12.058+05:302010-02-14T22:07:12.058+05:30Your point is very well put, however, in Toyota...Your point is very well put, however, in Toyota's case, an effective apology would be irrelevant as more quality issues surface. Furthermore, Toyota's brand is grounded in quality -- more so than other brands because of their communications strategies.Managing Partnerhttp://www.ceruleancommunications.comnoreply@blogger.comtag:blogger.com,1999:blog-9643644.post-68992632037322307482010-02-10T05:18:47.619+05:302010-02-10T05:18:47.619+05:30This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9643644.post-15355578800496859342010-02-09T10:20:16.428+05:302010-02-09T10:20:16.428+05:30When crisis strikes, often the IQ of organizations...When crisis strikes, often the IQ of organizations (as also individuals) comes down to a tenth. Instead of communication professionals they often take the first run to legal professionals (as was evident in the Tiger Woods case). Such a step, can actually be counter-productive. <br /><br />Honesty and timely communciations is the first rule of PR. Unfortunately corporates have too many advisors to 'protect' the share price. Though they attempt to lessen the crisis burden, they actually compound it by hiding and being dishonest.N.Chandramoulihttps://www.blogger.com/profile/08754432503923863750noreply@blogger.comtag:blogger.com,1999:blog-9643644.post-48672548625174423752010-02-08T23:54:16.669+05:302010-02-08T23:54:16.669+05:30I believe an apology should be seen in a good ligh...I believe an apology should be seen in a good light.......but with corporates....it's a big question mark???Saaihttps://www.blogger.com/profile/13933482283280610486noreply@blogger.com